Privacy policy

Last updated: April 1, 2026

Comfort Co Shoes New Zealand operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Comfort Co Shoes New Zealand is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, or communicate with us;

  • Automatically through the Services including from your device through the use of cookies and similar technologies;

  • From our service providers including when we engage them to enable certain technology;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to perform our contract with you, to process your payments, fulfill your orders, and arrange for shipping. To facilitate successful delivery and provide tracking updates, we provide your name, email address, and phone number to our third-party shipping carriers. Carriers may use this information to contact you regarding delivery status, redirection options, or collection point notifications.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send communications by email, text message or postal mail.

  • Security and Fraud Prevention. We use your personal information to authenticate your account and provide a secure payment and shopping experience.

  • Communicating with You. We use your personal information to provide you with customer support and maintain our business relationship.

  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties:

  • With Shopify and other service providers who perform services on our behalf (e.g., payment processing, data analytics, fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and advertise to you.

  • When you direct or consent to disclosure, such as for the purposes of shipping products.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, or to protect our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more, visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may provide links to third-party platforms. We do not guarantee and are not responsible for the privacy or security of such sites. We recommend you review their privacy policies.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are perfect. How long we retain your personal information depends on factors such as maintaining your account, providing Services, complying with legal obligations, or resolving disputes.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access / Know.

  • Right to Delete.

  • Right to Correct.

  • Right of Portability.

  • Managing Communication Preferences. You may opt out of promotional emails at any time via the "unsubscribe" link.

You may exercise these rights via the Services or by contacting us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority (such as the Office of the Privacy Commissioner in NZ).

International Transfers

We may transfer, store and process your personal information outside of New Zealand. We take reasonable steps to ensure that any recipient outside of New Zealand is required to protect your information in a way that, overall, provides comparable safeguards to those under NZ privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices, or if you would like to exercise any available rights, please call or email us at info@comfortcoshoes.co.nz or contact us at: 2 Jepsen Grove, Wallaceville, Upper Hutt, WGN, 5018, NZ